| Author |
Thread Statistics | Show CCP posts - 106 post(s) |
Moshon Rangoo
State War Academy
Caldari State
0
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Posted - 2016.03.03 04:05:14 -
[1] - Quote
Lotala wrote:I have a problem with the new launcher bringing up the client. When I try to bring up the tranquility server it brings up a black screen. Interesting note here I can still click things. I just have to memorize where things are sound still works. I don't have this problem when I bring up the serenity server and I don't have this problem when I use the old launcher. I have been with support and filed a bug report but so far no solution. I bring it up here because I am afraid when the old launcher is discontinued I won't be able to play at all. I use a mac.
edit
In addition to trying everything laid about by support and ccp dev handling the bug report. I have tried reinstalling same error. Won't touch old launcher files cause if/when that stops working I can't play eve.
I'm having same issue since last night: I get a black screen when I log in. I'm new to EVE, just a few days into my free trial account, was really enjoying it, and now I can't play?! Ugh!!!
I tried to debug the issue myself for 3 hours, submitted a ticket (no response yet), and even tried to file a bug error (but get this: the bug support system gave me an error and I could not submit the bug - lol).
Here's the details:
After launching into my account all I see is a black screen with the mouse arrow ... eventually music loads but never any graphics. I've restarted my computer, tried launching many times, and even waited with black screen for 15+ minutes ... but no luck. Tried clicking around the screen which sometimes makes music change or subtle interaction ... but still no graphics.
I had installed the launcher upgrade last night just before this happened ... So to try to solve the issue, I tried re-installing the previous launcher again (which I had saved in my downloads) ... but still the same problem.
I also went into launcher settings and did two things:
1) turned on "Run clients with logging"
2) verified the "shared cache setting" : which after the scan found "176 extra files"
But after relaunch, still no luck, same results.
Sent log file in my ticket.
Searched the web for a long time looking for a fix. Nothing.
Would really like to resolve this ...
Any insights??? I'd love to get back to playing ASAP!
Mac OSX 10.7
MacBook Pro
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Moshon Rangoo
State War Academy
Caldari State
0
|
Posted - 2016.03.03 04:30:04 -
[2] - Quote
Just tried submitting a bug report again (as last night) get:
"SUBMIT BUG REPORT
An unexpected error occurred while submitting your bug report. Please try again later.
Try again"
that's a little extra discouraging when the bug reporter has bugs |
Moshon Rangoo
State War Academy
Caldari State
0
|
Posted - 2016.03.03 04:54:06 -
[3] - Quote
found this article about reinstalling the launcher:
https://support.eveonline.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher
the article was updated today, but does not make much sense:
1. "On Mac OS X: Download http://content.eveonline.com/EveOnlineLauncher/release/EVE%20Online-2.2.999545.macosx.zip
> I get a big 404 Not Found when I go to that URL ???
3. "Open the location you saved the application to in Finder, and right click on the EVE Online.app/ application and choose GÇÿShow Package ContentsGÇÖ
4. Navigate to the appdata folder, and find the folder named EVE Online-2.2.999545.macosx"
> When I do that, I see no "appdata" folder.
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Moshon Rangoo
State War Academy
Caldari State
0
|
Posted - 2016.03.03 05:03:33 -
[4] - Quote
oh now interestingly this URL works:
1. "On Mac OS X: Download http://content.eveonline.com/EveOnlineLauncher/release/EVE%20Online-2.2.999545.macosx.zip
But where's the "appdata" folder? |
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